If you read my post on Something Stupid you might be wondering what stage I am at in having the fraud sorted out. Since my original rant I have had 2 emails and spoken to another operative in the Disputes Dept. of the bank. The emails were, by their nature, calm and considered, and today’s talk with an advisor in the fraud dept was reassuring – (I think.)
What made the difference? In today’s phone call I admitted to being very upset at the last dealing with a real person, and……. I played the elderly card. I know – shameful at my relatively young age of 67 – but it helped me not to feel quite so stupid, and it obviously made a difference as far as “Lian” was concerned.
She set out to reassure me and take me through the exact steps by which the bank could help to recover the money and limit any further dealings. I wrote everything down in a 1-2-3 fashion, read it back to her and she confirmed I had understood. I still have to pay the original debit of £125-odd but hopefully it will be refunded in due time.
Have I learned my lesson about signing up for free or trial offers?
I certainly hope so.