British Telecom are our suppliers for Broadband and phone services and today an offer came in with the mail for an improvement. It is for unlimited calls up to 60mins during the day, and it turns out that this works out £3.00 per quarter cheaper than we are currently paying. In addition, the first 3 months are free.
All well and good. The website didn’t have the same offer of the free months so it meant dealing with the dreaded queue waiting. For a start I obviously pressed a wrong button and ended up in a loop I couldn’t get out of. Keep patience and start again, I told myself. Eventually I got through to the suitable department only to be told there was a long queue and if I wanted, they would phone back within an hour.
All well and good again. Within ten minutes “Danielle” phoned back. But she talked so quickly I couldn’t get exactly what she was saying. Her accent was OK – southeast England I think. However, she mumbled the end of her words. Three times I asked her to “speak slowly please” and to give her her due she really did try. But the experience took far longer than necessary. She had to keep putting me on hold to check things and even the holding music (Handel) was mumbling.
My suspicion is that the operative was in a Call Centre where payment or bonuses depended on number of calls per hour (or something similar.) She made things longer than they needed to be with me, simply because I couldn’t understand or catch what she was saying.
Oh dear! Is this another effect of growing up?