It’s not often that I lose my temper. Today I lost it with an answering machine. You know . . . . . the kind of electronic sorcery that directs the call, supposedly, to the right department? That is they would direct you correctly if they could understand your accent or the order of your words.
Anyway, the losing of the temper was not cathartic, but in retrospect it was quite funny. Yelling and using bad language to a machine and telling it that “I don’t care if you are only a ******* machine,” is more the stuff of comedy programmes than melodrama. Unfortunately, it has felt as if we are living in a soap over the last few weeks.
But – things will surely improve, we are now assured that Customer Services are involved and are prioritising the problem. Maybe there will be a happy ending. Maybe I will get back to blogging about things that really matter, though come to think of it decent service to customers does matter. I ask myself honestly if my problem with so-called modern methods of doing business is to do with my being “elderly” – and the answer is probably a resounding Yes. However, firms should take all of that into account.
For now, I give up. And trust tomorrow will be a better day.