Living in the wilds of the West I do a lot of my shopping online. Hawkshead deserves some praise. I had to return an item which was too big – OK too long, I am shrinking these days. Postage is a bit of a faff and costs money, and I was wary of getting umpteen press button menus if I phoned their returns people. Nothing like that. In fact when I phoned yesterday afternoon, I got through straight away to a real person who was cheery and helpful. The return parcel is to be collected by a carrier today.
Everything worked out fine so they get 100% for service.